Frequently Asked Questions

• I keep getting a 401 network error when I try to make a call.

  Logging in to your Recorder account before dialing out will fix this. If you haven't set up an account yet, you can do this in More Options > Account. If you're already logged in to your account, log out, and then log back in again.
  To do that Clear the Account Info (also in More Options > Account), then go back to the the More Options page, exit the app from the taskbar, reboot the phone, then log back in to your account again.

• My recordings look like they're there, but nothing happens when I try to play them!

  This was a playback bug in previous versions, but updating to 11.4 will resolve the issue.

• What's new in Recorder 11?

  The main new feature in Recorder 11 is an updated credits and call recording account management system. Create your account in More Options > Account, and this provides certain advantages:
  - If you get a new phone, just log in to your account, and your credits are reinstated and your call recordings redownload (provided you have a strong enough internet connection, use a wifi network to help with this).
  - You can log in to your account to access all your call recordings online via this site https://callrecord.recordertheapp.com/login if any fail to download or just as a general transfer method.
  Additional features:
  - You can now transfer recordings via iTunes file sharing.
  - Recordings are now recorded in .wav format instead of in .aiff format.
  - You can record audio while the app is running in the background. Note: background audio recording will not work when using other audio apps.

• How do I use call recording?

  Go to Recorder's Call Recording screen. Buy one credit or eight (one credit gives one hour of call recording time), and tap the Call... button to select a number from your contacts, or tap the keypad button to dial the number. You can make as many calls as it takes to use up the credits. Note: Call recording is only available in the United States for now.

• When I go to the call recording tab, it just says "connecting" forever.

  Since call recording works through an external service, it needs network access to set up the call. Check to make sure that you have good network connection, and wifi tends to be more reliable than cellular data connections.

• After I dial a number (or select a contact) it says it's connecting, but it never actually connects.

  First make sure that you have a strong internet connection. Use a wifi network if one's available, they tend to be more reliable than cellular networks.
  
  If you're still unable to connect, exit Recorder from the taskbar and reboot your phone. To do this, go to the home screen and double tap the home button. The icons will disappear to the background and the icons of your currently running apps will appear at the bottom of the screen.
  
  Swipe through to find Recorder's icon, press and hold the icon until it starts wiggling, and tap the red - in the top corner to close the app. The icon will disappear from that list, tap the home button to return to the home screen, and reboot the phone.

• Instead of connecting my call, I get a recorded message saying I need to dial from Recorder. That's what I'm doing!

  All you need to do is exit Recorder from the taskbar and reboot your phone (see above).

• How do I turn off the call recording notification message?

  Just open Recorder and go to More Options > Settings.

• Can Recorder record incoming phone calls?

  No. Because the iPhone hardware isn't directly capable of recording phone calls, the service works by connecting outgoing calls through a few phone lines that we've purchased and attached a server to.  The server connects and records the call, then uploads the recording to your phone after you hang up. 
  
  Since we have no way to connect and record incoming calls, the service is limited to outgoing calls made through Recorder.  If someone calls you and you want to record the conversation, you can always call them right back.

• My call recording is just a bunch of static, what happened? Can I fix this?

  A staticky recording is the result of a corrupted download, this can happen if you don't have a strong enough internet connection for example. You can recover the recording though! Just log in to the account management site (see What's New in Recorder 11 at the top of the page for details on how to set this up).

• How can I transfer recordings off my device?

  Depending on the available network connections or lack thereof, and number and sizes of files you want to transfer, you can use any of the following methods:
  
  Email - Cellular network, one file, under 10MB
  Tap the blue circle to the right of the recording, then tap the Email Recording button at the bottom of the next screen. A pre-filled email will launch, enter the address you'd like to send the recording to, and change the subject and/or message if you like. Upon receipt of the email, the recording will be available as an attachment for download.
  
  Wifi Sync - Wifi Network, handful of files, under 2GB
  Connect your phone and computer to the same wifi network, tap Recorder's wifi sync tab, and enter the IP address that shows on the phone's screen into a web browser on your computer. Type the IP address into your browser and hit enter, and a message will pop up on your phone asking you to verify the incoming connection, tap ok on that message. The page listing your recordings will load on your computer, and click on the recording you want to download it. You'll need to disable any firewalls on your computer and network for the sync to work!.
  
  iTunes File Sharing - USB Cable (no network), lots of files, any size
  Connect your iOS device to your computer with a USB cable, open iTunes, go to the device's Apps page, scroll to the bottom, select Recorder in the File Sharing apps list, and your recordings will show up in the Documents window. Select the ones you want to save to your computer and click the Save to... button.

• How can I play my recordings in iTunes?

  Once you've transferred your recordings to your computer (see above), open iTunes, Go to File > Add to Library, and select the recordings from wherever you saved them on your computer.

• How big are the memos? How many can my phone hold?

  A normal recording takes up just under 1MB per minute. With a 16GB iPhone, you'd be able to hold a little more than 290 hours of recordings. High quality recordings use up about 5 times as much space.

• I liked my recordings better as .aiff files, how do I get them back?

  You can import the recordings into iTunes (see 'How can I transfer recordings off my device?' and 'How can I play my recordings in iTunes?', both above) and convert them there.

• How can I reinstall Recorder?

  Go to the AppStore, find Recorder, and tap "Buy." You won't be charged twice as long as you use the same iTunes account that you did for the original purchase, and Apple will recognize that you already bought the app and will reinstall it for you.

• I still can't figure out how to delete the recordings I don't need.

  There are two ways to delete a recording, first tap the Edit button at the top of the screen, and red circles will appear to the left of each memo. Tap that circle, and then tap the delete button that will appear to the right. You can also swipe your finger across the memo you want to delete from left to right, and tap the delete button that appears to the right.

• Do you have any tips for making really loud recordings?

  Use an external microphone (like the one that is on the headset that came with your phone). Also, if you listen to the playback through the headphones (or an external speaker like an iPod dock), the sound is louder.

• I am still having issues. I need Help!

  Please feel free to contact our friendly tech support at: support@retronyms.com

• When will I see new updates and cool features?

  We are adding features as fast as possible. However, software development is slow. We do have some cool things on the way though. If you want up to the minute details or would like to test new features, join our Facebook group. You will hear about new features, products, and you can make feature requests, report bugs, ask questions, etc.

• I love Recorder!!! How can I review it? 5 stars all the way!!

  We love getting good reviews (who doesn't)! So if you like Recorder, please review it using either iTunes or your iPhone. Or tell a friend. It's support from our customers that allows us to sell this product at $0.99 and keep adding new features.